SC Metrics Overview
Supply Chain Metrics for performance measurement development is one of the key drivers to monitor and control the adherence on the road for executing the company’s strategy. Simply selecting standard measures from a long list of possible measures is not effective.
Although the main goal is in measuring strategic performance, they can also help with analysis of the gap between actual and targeted performance, as well as with measurement of organizational effectiveness and operational efficiency. Meaningful and strong metric provide insight into whether strategies are working, operations are running according to plan or products and services are delivered effectively.
Supply Chain Metrics focus employees' attention on what matters most to the company’s success and allow for measurement of accomplishments in improving the supply chain performance.
In this course we will focus on how we can create visibility of performance within supply chain processes.
Section 1: Introduction and framework
- Continuous improvement
- How to develop KPI’s
- Being SMART
- How to define KPI’s
- Attributes to KPIs
Section 2: Financial Measures of Performance
- Financial Ratio Analysis
- Balance sheet
- Profit & Loss Statement
- Financial Turnover Ratio’s
- Financial Metrics Across Industries
Section 3: Operational Measures of Performance
- Supply chain visibility
- Supply Chain Operations Reference Model (SCOR®)
- SCOR® Performance attributes
- Other operational measures:
Section 4: Measuring Product & Service Availability
- Inventory models
- Inventory Measures of Performance
- Lead time, capacity and load
- Capacity Measures of Performance
Section 5: Customer Satisfaction and Retention
- Demand management
- Forecasting & Forecast Accuracy
- Service level
- Customer satisfaction
- Sales funnel and other sales metrics
Section 6: Metrics reporting
- Supply Chain visibility
- 7 Basic Quality Tools
- Balanced Scorecard
- Supply Chain KPI Dashboard
- Implementation of Metrics
- Understand metrics selections in different contexts
- Apply best practice technique for Supply Chain Metrics within your company
- Add value to your company and its supply chain by making performance visible
- Identify and contribute in improvement projects
- Prepare yourself for the next step in your career
This program is perfect for
- Strategic Decision Makers, Managers & Planners of Production & Distribution.
- Manufacturing, Warehousing & Logistics Professional, Materials Managers.
- Demand Planners & Inventory Controller, IT Architects in SCM.
- Individuals involved in supply chain improvement projects or systems implementation (eg. ERP, Lean, etc).
- Available 100% Online and quarterly live sessions
- 8 classroom/Online hours led by an experienced supply chain management expert.
- 4 Sessions each 2 hours live / recorded.
- Study guide with all slides and exercises.
- Qualifies for 16 ISCEA PDUs.
- Certificate of Participation will be awarded after completion of the workshop.
- Pre-Requisites: None
- Delivery Methodology: Online
- Course Language: English
The regulatory authority taking care for accreditation is the IISB (ISCEA International Standards Board), the world leader in developing and publishing the International Supply Chain Standards. IISB works with Public and Private Organizations to set Global Supply Chain Standards. IISB also works with Governments and Trade Organizations on their Supply Chain Readiness Initiatives.
IISB is made up of a 24 member Board of Directors led by a Secretary-General and a President. IISB delegates are ISCEA management, instructors, key ISCEA staff members, ISCEA AKPs (Authorized Knowledge Providers) and selected members of their staff, Ministerial level Representatives of Governments, ISCEA Country Advisory Board Members, and selected group of Global Supply Chain Experts. The invitation only, IISB Bi-Annual Assembly takes place in Switzerland.
Continuing Certification Requirements
Your credentials with the ISCEA make you an industry expert. Therefore, ISCEA requires that all its certification holders participate in continuing education to keep up with ever changing global supply chain body of knowledge and practice. You have invested time and money to obtain the ISCEA Credential. It is up to you to protect your investment by renewing your certification with ISCEA every three (3) years.